Unplug the spa pump from the electricity, wait 10 seconds then plug the spa back in.This means the spa requires further salt to be added. Refill this with fresh water.Į10-E11 Error Code Troubleshooting downloadĪlarm for low salt levels within the spa. Unplug the spa pump, remove from the liner and drain 20% of the water from the spa. Do not use the spa or place any further Pure Spa Salt for 24 to 48 hours to ensure the levels reduce.Your pump should now be working.Īlarm where too much salt has been added to the spa or a large amount of water has evaporated. Press the thermal reset button for 10 seconds using a pencil or screwdriver (see Owner’s Manual for location).Plug the pump unit back in and turn it back on.Turn the pump unit off and unplug from the socket (leave for 10 seconds).Press the test button once and leave it bleeping (leave for 10 seconds).IMPORTANT: Before you restart the pump, press the reset button. Unplug the pump and plug it back in once the water temperature has reached 38✬ (100✯) or lower. The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40✬ (104✯). The water temperature is over 50✬ (122✯). Place the stopper caps inside the spa, disconnect the pump unit, and bring the pump unit inside to cool down. If your pump is displaying this message and the ambient temperature is above 4✬. The pump will only operate when the ambient temperature is above 4✬. Normally caused when the Lay Z Spa pump has been used in temperatures below 4✬. Please contact us for more help with this If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Using your hands, check the condition of the pipes within the liner. Pipes within the liner are kinked or bent.
If no alarm appears, you will need to clean or replace the filter cartridges.Įnsure that the debris screens are clear of debris. Remove the filter cartridges from the pump and press the filter or heat button. If you’re unsure how to remove them, refer to the assembly section within the Lay Z Spa Owner’s Manual. Remove the stopper caps before heating your Lay-Z-Spa. The stopper caps are still inside the spa.
Plug the pump unit directly into a mains socket and not into an extension lead. May also be an issue with the RCD socket. Can occur when the spa is not plugged into a mains socket. Unplug the pump unit, lightly strike the side of it and then plug it back in.Įlectrical issue. The water flow sensors’ flags didn’t come back into the correct position. The following is a list of error codes, the reason behind them and how they can be solved. There may be a number of reasons why your heater pump is displaying an error code.
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